+212 625 081 353 contact@heart-enjoy-morocco.com

Terms And Conditions


Thank you for choosing Heart Enjoy Morocco for the best travel experience. We take all efforts to ensure that you have a warm and a delightful holiday experience. We devote keen attention to every minute detail of your tour. At the same time, we request you to read and follow the below Terms and Conditions so as to avoid any misunderstanding and ensure a hassle-free and enjoyable tour.

 By confirming a trip with Heart Enjoy Morocco you automatically have agreed to the following Terms and Conditions :
 While touring with our company, you should accept to :

  •  Respect the local traditions, habits and way of life.
  •  Be polite and liberal with your travel mates, guide, driver(s) and anyone we will have contact during the trip in Morocco.
  •  Be easygoing in case of varying circumstances and modified itineraries or other conditions.
  •  Be open-minded and able to accept different cultures, including local people and your travel mates.
  •  Avoid doing things that will offend people around you.
  •  Avoid using drugs or drinking alcohol in public places and smoke only in permitted areas.


 It shall be the sole responsibility of the guest/s to ensure that he/she possesses the required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour.


 Guest is responsible for his own luggage. The luggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., guest has to verify and be responsible for the same. The tips for services rendered to carry guest/s baggage to the rooms are guest/s responsibility and have to be paid directly to the service provider. The “porter” or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.


  •  To make a booking please email us at heartenjouymorroco@gmail.com
  •  A deposit of 20% to 50% of the Price is required before we confirm a booking for a tour.
  •  Please note that costs of payment(s) transferred via bank or wired through Western Union or other cash transfer offices are not included in the tour price, all such costs shall be borne entirely by you.
  •  The deposit is non-refundable but can be credited to the cost of an alternative trip taken within 40 weeks of the original start date of your travel arrangements less costs incurred i.e. hotel cancellation fees.
  •  On receipt of your deposit/payment in full, we will confirm your travel arrangements in writing and issue a detailed itinerary and invoice. We reserve the right to change the Price, services or other particulars before written confirmation of your booking.
  •  Once confirmed, the Price of your travel arrangements is not subject to further surcharges or increases.
  •  It is essential that you provide passenger names (including forenames) as they appear on passports.


 The balance of the Price is payable at the start date of your travel, either upon your arrival at the airport or from any other pick up point. Please note that if payment is not received Heart Enjoy Morocco reserve the right to cancel your travel arrangements and make cancellation charges.

 For tours where the payment is not received in time we reserve the right to cancel the hotel reservations that will be re-booked, subject to availability, when payment is received. If the rooms are no longer available alternative options will be proposed and this may affect the price.


 If you want to cancel a confirmed tour, a written notification of cancellation must be sent to Heart Enjoy Morocco via email to heartenjouymorroco@gmail.com The date of the cancellation is the date on which written notification is received by our Tour Company. Cancellation Charges are applicable as follows, per person:

 Please note the deposit sent to confirm a trip with Heart Enjoy Morocco is 100% un-refundable but will be used for credit to another tour within 10 months from the cancelation date.

  •  At least 60 days: Loss of deposit.
  •  30 – 59 days: Loss of 70% of Tour Price.
  •  30 days or less: Loss of 100% of Tour Price.


 Force majeure means an event or circumstance not within the reasonable control, directly or indirectly, of Heart Enjoy Morocco in its ability to perform its obligations/ responsibilities regarding the tour including :

  •  War, hostilities invasion, act of foreign enemies.
  •  Rebellion, revolution, insurrection or military or usurped power or civil war.
  •  Epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God.
  •  Ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly.
  •  Riot, commotion or disorder.
  •  Any act or omission of any Government instrumentality.
  •  A Change in Legal Requirements.
  •  Strikes, lock outs or other industrial disturbances.
  •  Abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.


Heart Enjoy Morocco is entitled to cancel a Confirmed Tour and will inform you of such cancellations no later than 60 days before the tour departure date. Where the cancellation is due to ‘Force Majeure’ or government travel advice, our Tour Company reserves the right to cancel a departure at any time. Should Heart Enjoy Morocco cancel your confirmed trip you will be given the choice of taking the same holiday within a 25 week period or accepting a full refund (except in the case of ‘Force Majeure’ or government travel advice when refunds will be less any unrecoverable costs). Our Tour Company will not be liable for any additional costs incurred by you or to pay any other compensation to you.


 The Client MUST take out suitable travel insurance in order to take part in a tour organized by the Company. If the Client fails to have fully comprehensive travel insurance their contract with Heart Enjoy Morocco becomes null and void and Heart Enjoy Morocco will no longer be able to provide any service to the client, including arranging or assisting with medical care.

 Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.


 If we are informed at the time of booking, the company, without being held responsible in any way whatsoever, will make reasonable attempt to accommodate the special needs of disabled guests or senior citizens. Most transportation services are not equipped with wheelchair ramps. A capable companion must accompany the guest who needs assistance.


 Passports, visas, and vaccinations: Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. The Client will be solely responsible for any cost, loss or damage which he or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.


 If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the tour leader or other representative of the Company at the time so that they may use their reasonable endeavors to rectify the situation. Failure to complain at the time will affect the Client’s ability to claim compensation from the Company. Should the problem remain unsolved a complaint must be made in writing to the Company within a reasonable period of not more than (we suggest 3 months) after the completion of the tour. Direct complaint can made to Heart Enjoy Morocco Manager, Moha by the phone +212 6 25 08 13 53.

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